Frequently Asked Questions
RENTALS:
Should I rent or purchase my child's instrument?
Rentals are designed for the new
student and provide a short-term commitment option while the student
learns the basic skills of his or her instrument. Once the student makes the decision to play for longer than one year, it is more cost effective to purchase the instrument.
Does The String Corner stock accessories and music?
We have in stock all of the books and accessories that you need including sheet music and books, all Suzuki materials, strings, cases, bows, mutes, tuners, dampits, shoulder rests, sponges, rosin, music stands, and musical
novelties for gifts to students and teachers...everything you'll need
for your stringed instrument! You can call
our store for all of your needs. You can place an order over the phone
and have the accessories delivered to your child's school, or you can
place the item on hold and stop y our store to pick it up. It's that
easy!
Does The String Corner offer a rent-to-own option?
Our rent-to-own program offers you
$100 towards the purchase of a violin or viola and $200 towards the purchase of a cello.
What does the rental insurance cover?
Our rates include insurance on your
instrument rental. Our insurance covers damage to the instrument,
bow or case, however, it does not include negligence.
Does The String Corner rent band instruments?
No, we are specially trained to work with violins, violas, and cellos. All our instruments are serviced on-site by the shop's owner.
What if my child outgrows their rental instrument?
We are happy to exchange the rental size throughout the contract period at no additional cost.
What if I need to return my instrument early?
You may return your instrument at any
time. If you decide to purchase an instrument from us, you are still eligible to apply lease credit towards your purchase.
How do I obtain my instrument?
It is easy to lease an instrument from us. Complete the rental agreement, mail it with a check or credit card information, or fax it to us. If you prefer to pick it up, we will call you when it is ready, or you can choose to have us drop it off at your child's school, free of charge.
PURCHASE:
What is The String Corner's trade-in policy?
Instruments purchased from The String
Corner may be traded-in for a different size or different instrument. All instruments have a 70% trade in credit. We do not accept multiple instruments for one
instrument. All items considered for trade-in must be inspected by The
String Corner for damage in which case, an adjustment would have to be
made.
What is an outfit?
An outfit is the instrument, case, and bow.
Do I need an appointment to try instruments?
An appointment is not necessary, and
we are always happy to show instruments during our store hours.
However, if you know ahead of time a date and/or time you will be
coming, an appointment is advised to enable us to best accommodate your
specific needs.
I have an instrument from another shop…can I trade that in?
We will consider trade-ins not purchased from us on an individual basis.
REPAIRS:
How long does it take to rehair a bow?
The standard turn-around time for a
bow rehair is 7-10 business days.
How often should I rehair my bow?
It is standard to rehair a bow every
6 months to a year; however this period may vary depending on the
amount of use the bow gets.
Help! My bridge broke and my soundpost has fallen! What should I do?
No matter what type of repair your instrument needs, please advised that it is best to
avoid home repairs (repairs on all of our rental instruments cannot be made by anyone other than The String Corner). The String Corner will be happy to provide you with a repair estimate upon examination at no cost.
Should I replace my strings?
Broken or false strings should not be
used. Additionally, overused strings may start to sound dull, and
should be changed to ensure optimum sound quality in your
instrument. We are happy to check your strings for you here at the shop
at no charge, or your teacher can suggest when the strings are in need
of replacement. Please inquire about our string prices.
I can’t turn my pegs, and am having trouble tuning my instrument.
Changes in humidity can make tuning difficult. It is best to try to limit these humidity changes as much as possible by not storing your instrument in or around extreme heat or cold. The String Corner recommends using a
humidifier in the winter, and a dehumidifier or air conditioner in the
summer.
Do you have a question that we did not answer?
Please call us at 315.672.5375